Become a certified IT Ninja
Advance your career and elevate your team. Learn the ins and outs of a leading IT management platform.
Developing expertise with NinjaOne is good for your business and career.
Endpoint management is a core function IT teams deliver to their businesses. NinjaOne is one of the fastest growing endpoint management solutions globally. Developing expertise with NinjaOne is not only good for your business, but also your career.
Get in-depth technical training on the full product range of NinjaOne
- A password construction, usage, and complexity policy
- Restricted access to source code
- Restricted access to production services and environments
- Enforced multi-factor authentication
- Restricted access to cloud environments
- NinjaOne encrypts production data at rest
- NinjaOne encrypts production data in transit
- NinjaOne deploys systems to log, monitor, audit, and alert in realtime on the network activity of production services and environments
- NinjaOne scans production environment systems and production applications for vulnerabilities once every week
Translated into 12 languages, NinjaOne is trusted by 17K+ customers worldwide.
7 Million+ endpoints managed through NinjaOne!
NinjaOne consistently ranked #1 across multiple categories on independent review platforms.
Master Everything with NinjaOne
Who can attend?
Any current customer who wants to be proficient in NinjaOne can get certified.
What is in it for you?
Expand your technical knowledge, master NinjaOne, and highlight your achievement with a certification and badge to share on social media.
How does it work?
You’ll have access to the complete NinjaOne learning platform, where you can learn about all things NinjaOne in short modules, designed to fit even the busiest schedules!
Technician Course
Build a solid foundation in endpoint management.
This introductory course helps technicians build a solid foundation on the core endpoint management modules of the NinjaOne Platform
Suitable for all experience levels
Whether you’re new to IT or a seasoned pro, this course gives you a practical introduction to NinjaOne.
Bite-sized, interactive learning
Learn faster with concise, interactive lessons and hands-on exercises that guide you through fundamental tasks in NinjaOne.
Training in NinjaOne’s products
Get a complete overview of NinjaOne’s core modules including asset and endpoint management, Remote Access, Backup, Ticketing, and Documentation.
What you’ll learn
Introduction and Get Started
Get started by learning everything about the initial configuration of the platform including creating users, organizations, branding, and health status.
IT Asset Management
Learn how to navigate device asset information and software inventory. Create lists of devices and save them in groups. Generate your first reports.
Device Roles
Understand device roles, device role hierarchy and the assignment of device roles.
Policies
Build your first device policies. Assign policies and learn how you can use policy inheritance and policy overrides to your benefit.
Device Monitor Installation
Learn how to deploy the different agent types for computers, servers, network devices and virtual environments based on Hyper-V and VMware. Get ready to deploy cloud monitors as well.
Remote Monitoring and Management
Deepen your knowledge about policies and the configuration of conditions, automations and custom fields. Learn about managed antivirus and security configurations.
Software Installation and Patching
Find your way around the software library and learn how to build packages and automate software deployment.
OS Patch Management
Master the whole OS patching cycle from policy creation to scanning, deployment and monitoring.
Remote Access Control
Learn about the different remote access tools at your disposal and understand what works best for you.
NinjaOne Backup
Learn how to configure, manage and monitor NinjaOne Backup.
NinjaOne Ticketing
Set up and configure NinjaOne ticketing. Learn about user management, ticketing management and dashboards.
Documentation
Enable NinjaOne Documention. Set user permissions correctly and learn everything about document templates, checklists and the knowledge base.
Automation Specialist Course
This intermediate-level course is tailored for experienced scripters aiming to develop scalable and robust automation solutions using NinjaOne’s support for nativescripting capabilities.
Suitable for experienced scripters
If you’re already scripting and want to level up, this course equips you to build robust, scalable solutions for managing large environments.
Bite-sized, interactive learning
Learn how to move from solving issues on a single endpoint to automating fixes across thousands.
Script automation training
Dive into NinjaOne’s advanced scripting capabilities, including custom field support and script result conditions, to build smarter, more intuitive automation.
What you’ll learn
Introduction and Get Started
Get started by learning all the different areas within NinjaOne where automation is utilized so you can see just how versatile custom automation scripts can be.
Variables, Parameters, and Custom Fields
Discover the various ways of passing variable and parameter values into custom automation scripts, how to read and write custom fields directly in code, and how to best use the Snippets tool.
Custom Automation Considerations
Scripting your way out of a problem is not always the most appropriate response, but if it is, this section shows you what to consider before you even write the first line of code, from language choice and script performance to logging and error-trapping.
Automation Results in Activities and Conditions
Learn how to get the output results of your automation directly within the NinjaOne console and use the automation results as the source for Script Result Conditions.
Navigation
This section teaches you how to find your way around the Automation Library section of the NinjaOne web app, focusing on the script editor and application automation configuration.
Assessment
When you are ready, take the challenge of the assessment to become a formal NinjaOne Certified Automation Specialist! Five real-world problems to solve in the best way you see fit.
Benefits for technicians
Get certified:
Earn a certification with a badge to boost your IT career that you can share on your professional networks.
Stand out to employers:
Prove your skills in IT administration using NinjaOne.
Improve productivity:
Increase productivity by learning standard best practices to get the most out of NinjaOne’s automation capabilities.
Become an Expert:
Deepen your IT knowledge using NinjaOne’s leading IT management platform and become a subject matter expert.
Benefits for managers
More consistency:
Make sure that all technicians in your team are on the same page by motivating them to pass the NinjaOne Academy.
Level up team skills:
Improve the technical knowledge in your team and leverage efficiency gains to take on more strategic projects.
Team efficiency:
Improve team efficiency and collaboration with standardized training.
Employee satisfaction:
Make your team members feel valued by leveling up their skillset and providing structured, high-quality technical training.Customer Testimonial
“TeamLogic IT is dedicated to having the most trained and certified workforce in our industry. We collaborated with NinjaOne to develop a certification program that would ensure best practice guidelines for our network. Organizations like ours run on endpoints, and IT teams must ensure those endpoints are functional and secure at all times. Earning NinjaOne Academy’s certification is part of our brand standard and required for all locations. Now, our entire team has both the tools and skills they need to gain visibility and control across all endpoints and automate endpoint management at scale.”
Gary Tousseau
Assistant Vice President of Technology and Managed Services at TeamLogic IT, Inc.
Get Started with NinjaOne Academy
Contact us to learn more about eligibility for and full enrollment in NinjaOne Academy.
FAQ
Who is the target audience for NinjaOne Technician certification?
The program is targeted to both new and experienced NinjaOne Technicians looking to learn new skills and validate their expertise. Currently the Academy is available only for NinjaOne customers.
What is the cost to participate in the certification program?
The program is free of charge.
How do I enroll in NinjaOne Technician certification?
Sign in to the NinjaOne web app and navigate to system Help (?) > NinjaOne Academy. If the academy is not listed, contact your NinjaOne account executive to grant academy access.
Am I required to complete all training modules to earn NinjaOne technician certification?
Yes, you must complete all training courses and pass the final exam.
Can I exit a course at any time to resume training later?
Yes. When you return, the academy allows you to restart exactly where you left off.
At the end of each course, do I need to earn a specific score to proceed with training?
No, but you must complete all performance and evaluation activities within a course before you can proceed to the next one.
What resources may I use to complete course evaluation activities and the final exam?
For activities and the final exam, you may use the following resources:
- NinjaOne Certification Training Course Content
- NinjaOne Dojo Community, Documentation, or Video Library
- NinjaOne web app
What final exam score do I need to earn certification?
You must score 80% or higher.
After I complete the final exam, how do I determine my status?
After you complete the final exam, a message box appears with your final score and instructions to proceed. You also receive a confirmation email. Depending on your exam results, the email contains instructions either to manage your certificate or to retake the exam.
More resources
Resource Center
Ready to make your IT business more efficient? These resources will help you get there faster, with less stress.
Blog
Stay up to date with the latest articles, news, and resources on endpoint management for IT professionals and managed service providers (MSP).
IT Hub
Essential IT terminology covering Endpoint Security, Endpoint Management, IT Service Management (ITSM), and Remote Access.